DELIVERY INFORMATION

 
Method Cost Weight
United Kingdom (mainland)
Standard delivery within mainland UK only (2 - 3 days) £4.95
FREE delivery when you spend over £100, mainland UK only (2 - 3 days) FREE


We dispatch items from Monday to Friday (excluding bank holidays) and aim to deliver your order within 5 working days following the date your order was made. Although we do our very best to get your order to you within this time we cannot guarantee this, so to avoid disappointment please allow up to 5 working days.

We use Parcelforce and Royal Mail for our deliveries. A signature will be required upon receipt of the goods. We cannot book a specific date or time for delivery but a card will be left if no one is present with instructions on how to pick-up/arrange re-delivery of your items.
 

Once your order has been dispatched you will receive a dispatch email with a consignment number. To track your order you can input this number at ParcelForce Tracking or Royal Mail Tracking
 

For goods to be sent elsewhere within the EU 
Standard (5 - 10 days) £6.95 Under 499g
Standard (5 - 10 days) £9.95 500g - 999g
Standard (5 - 10 days) £15.50 1kg - 2kg
Standard (5 - 10 days) Charged at cost  Over 2kg

 
For goods to be sent elsewhere outside the EU 
Standard (11 - 14 days) £8.95 Under 499g
Standard (11 - 14 days) £14.95 500g - 999g
Standard (11 - 14 days) £21.95 1kg - 2kg
Standard (11 - 14 days) Charged at cost  Over 2kg

 
Buy Online and Collect in Store
Please call 0114 275 0333 to arrange collection.  Free
Gift Wrap Service
We have a gift wrapping service, simply select the option at checkout.  Free
Out of Stock Items

Occasionally our stores may run out of stock before we are able to update the website. Where the items are current and in stock with our suppliers (i.e. not discontinued) we will make every effort to get replenishment stock delivered. This may result in a short delay in the dispatch of your order but you will be contacted by us to inform you of any such delay.
 
Returns

If for whatever reason you change your mind and want to return your item(s), please return it to us within 28 days of receipt for a refund or exchange. The goods must be unused in an ‘as new’ condition and returned in or along with the original packaging. Once we have received the returned item, we then shall refund you via your original method of payment or exchange as required. 

Unless there was an error on our part in despatching your order, or the goods were faulty or damaged, your refund will be exclusive of delivery charges. We recommend that you retain your proof of postage until you have received credit for your return, as we regret that we cannot be held responsible for the non-delivery of returned goods.

Please see our Terms and Conditions for further details.

Cancellations

If you wish to cancel your order before the item has been dispatched, please send us an e-mail with ORDER CANCELLATION as the subject line and send to:

sinclairscollectables@thesinclairbuilding.com

We may on occasion have to cancel an order, for example if an item is no longer available, or if there has been a pricing or product description error. We will always notify you via e-mail if we have to cancel your order for any reason, and will provide a full refund. 
 
Incorrect, Damaged or Faulty Items

In the unfortunate event that there is an error on our part in despatching your order, your goods arrive damaged or they have not arrived after 10 working days, please contact us as soon as possible and we will make every effort to quickly resolve your issue. 
 
Anything Else?
If you have any other questions regarding returns or shipping please contact us at:
 


We are available Monday - Friday between 9am and 5pm